Piotr Wojtas

Practice instead of theory from behind a desk

Piotr joined Tatry Peak Management in November 2018, after 12 years of working in the largest taverns and hotels at Krupówki. He doesn't teach from textbooks because he himself moved thousands of plates during the season under Giewont. He knows perfectly well that when there are 86 people in the room and the kitchen is delayed, a waiter doesn't need a lecture on psychology, but specific techniques to calm the situation. Numbers don't lie: in 2024 alone, Piotr conducted workshops for 143 employees from 11 different facilities in the Tatra district.

His approach is simple and raw. He enters the service, observes staff movements, and catches errors that cost the owner real money. Honestly, not everyone likes his direct style, but the results speak for themselves. In a restaurant at the lower station of Gubałówka, after his intervention in July 2024, the waiting time for the first course dropped by 14.3%, which allowed serving 19 more guests a day with the same staff.

How Piotr organizes the work in your team

Most trainers talk about building relationships. Piotr talks about how not to waste goods and how to sell a second coffee before the customer even thinks about it. He focuses on the mechanics of work. He teaches how to hold 4 plates at once so the food arrives hot, and how to talk to a difficult tourist so they don't leave a negative review online. Work done on time is a priority for him – his training programs usually last 3 days of intensive work directly on the floor, without closing the venue.

• Reduction of meal serving time by an average of 6.4 minutes.
• Implementation of a glass accounting system that reduced losses by 217 PLN per week.
• Development of 4 key sales phrases that raise the average bill by 12.80 PLN.
• Trained 487 HoReCa sector employees since the beginning of his training career.

Piotr believes that the biggest problem in Zakopane is not a lack of people, but chaos in their actions. If your waiters are running aimlessly and guests wait 24 minutes for the bill, it's a signal that Piotr should show up there. He is at our office from Monday to Friday from 8:15 AM to 4:45 PM, but you will usually find him in the backroom of one of our clients, where he ensures that standards are followed, not just written in a folder. No more wasting goods and time – time for hard facts.

P.S. If you're looking for someone to pat your team on the head and say everything is great, Piotr is not that person. He comes to squeeze the best out of your business, even if it requires painful changes in staff habits.